Support
Contact & Support
Need help with an order? Contact our support team. We aim to respond as soon as possible. We may add live chat and a ticket system in the future.
Fastest fix: Include your order number, the product name, and the account identifier used for delivery.
1
Support email
Support: support@tnly.shop
Admin: admin@tnly.shop
2
What to include in your message
- Order number
- Product name
- Account identifier used for delivery (username/ID)
- Description of the issue + screenshots (optional)
3
Response time
We aim to respond as quickly as possible. During high demand, responses may take longer. We appreciate your patience.
4
Disputes & chargebacks
Please contact support before opening a dispute/chargeback. We can often resolve issues faster through support and keep fulfillment records to verify delivery.